Customer Spotlight: Animal Health International | Branded Swag, Done Right
When Sarah Moorhouse of Animal Health International in Ceres, CA needs custom branded merchandise for her customers and events, she doesn't shop around. She calls The Burn Shack — and has been doing so throughout the year, every year.
"Easy to order, and Bre always entertains my ideas and executes perfectly," Sarah says. That combination — creative flexibility and reliable execution — is exactly what keeps her coming back.
How Animal Health International Found Its Go-To Branded Merch Partner
Sarah found The Burn Shack the old-fashioned way: a recommendation from someone she trusted. It didn't take long for her to see why the shop had such a loyal following. Whether she's sourcing branded gifts for clients or stocking up for events, Sarah has found a one-stop shop that delivers every time.
"Great communication, turnaround time, and quality," she says simply. For someone who's coordinating branded items across a busy schedule, those three things aren't just nice to have — they're everything. Across the year, Sarah's orders have included a wide variety of branded pieces — from custom laser-engraved wood keychains to branded aluminum bottle opener keychains. The branded pens alone have come in the hundreds — in every color Animal Health International could need, from vibrant soft-touch ballpoints to glowing LED event pens. These are the kinds of items that actually get used and kept, quietly keeping the Animal Health International name in front of clients long after an event wraps up.
The Moment That Said It All
Customer service is easy to talk about. It's harder to demonstrate. Among the most personal pieces Animal Health International has ordered are custom laser-engraved dual-layer acrylic name tags — each one engraved with a team member's name, their title, and the company logo, finished to look like metal. The kind of detail that makes wearing a name tag feel like recognition, not just identification.
But Sarah has a story that goes even further. Her son purchased a wallet from The Burn Shack — a personal purchase, nothing to do with work. Somewhere in the routine chaos of life, it ended up in the washing machine. The wallet survived, but it needed a new screw. When Sarah mentioned they were thinking about ordering a replacement, Bre didn't ring up a sale — she just fixed it.
"It wasn't her fault, or anything that had to do with product quality," Sarah is quick to point out. "But they both still made it right."
That moment of quiet accountability — stepping up for something that wasn't their responsibility — is the kind of thing you don't forget. And it's the kind of thing that turns a customer into a regular.
What She'd Tell a Friend
Ask Sarah for a recommendation and she keeps it short: "You won't be disappointed."
But she also has advice for anyone still on the fence. "Ask questions," she says. "Bre will tell you if it can't or shouldn't happen. They aren't just trying to sell an item — they are passionate about the product they sell."
That honesty is rare, and Sarah knows it. When a vendor is willing to talk you out of the wrong order, you know they're invested in the outcome, not just the transaction.
More Than a Vendor
After years of working together — and a growing collection of branded keychains, bottle openers, pens, trays, name tags, journals, and other custom pieces to show for it — Sarah's relationship with The Burn Shack has grown into something she genuinely values. Not just as a business resource, but as a connection.
"Thank you, Burn Shack, for being my go-to place for all my customer needs," she says. "Not only do I like to purchase from you, but it is also nice to chat with you when our busy schedules allow us the opportunity to do so."
We're so grateful for customers like Sarah who trust us with their brand, their ideas, and their people. Thank you for being part of The Burn Shack family.
Do you have a story to share? We'd love to feature you in our next Customer Spotlight.